Manufacturer-aligned collision repairs carried out in full compliance with OEM specifications and insurer guidelines. Every repair is performed using approved tooling, processes, and materials to ensure factory-correct results and long-term integrity.

We manage the entire insurance process on your behalf — from initial claim lodgement through to assessment coordination and repair authorisation. Our long-standing relationships with insurers ensure a streamlined, transparent experience from start to finish.

For clients seeking non-insurance repair solutions, ESR offers tailored services for cosmetic correction, panel refinement, and paint restoration. Each repair is carried out with the same level of precision, craftsmanship, and brand-aligned standards as our manufacturer-approved work — ensuring results that meet the expectations of both the client and the marque.

We offer a range of exterior detailing services tailored to the finish requirements of luxury and performance vehicles. From multi-stage paint correction to high-end surface refinement, each package is executed with meticulous care and precision. For long-term protection, we provide ceramic coating applications and can arrange premium paint protection film (PPF) installation through our trusted partners.

For clients requiring added convenience, ESR offers a private vehicle collection and return service by arrangement. Whether the vehicle is drivable or requires transport following an incident, we coordinate secure collection from your home, office, or dealership — ensuring your repair experience begins and ends with minimal disruption.

ESR provides access to a fleet of late-model luxury vehicles for eligible clients throughout the repair process. Our courtesy fleet ensures continuity without compromising comfort or brand expectations, allowing you to remain mobile while your vehicle is undergoing repair to the highest standards.

Our workshops are equipped with manufacturer-approved tooling and advanced diagnostic systems — from aluminium repair bays to OEM-calibrated alignment and refinishing technology. Every piece of equipment is purpose-selected to meet factory standards, allowing us to carry out repairs with the precision each marque demands.

Every repair performed by ESR is backed by a lifetime workmanship warranty for as long as you own the vehicle. This commitment reflects not only the confidence we have in our work — but also the level of responsibility we uphold for the vehicles entrusted to us.

Our technicians undergo continuous brand-certified training through OEM programs and global refinishing partners. This ensures every repair is carried out by professionals who understand the latest vehicle technologies, materials, and procedures — and who deliver work that meets the expectations of both clients and manufacturers.

Every ESR repair follows a defined, step-by-step process designed to meet OEM expectations and ensure operational transparency. From claim lodgement to final delivery, all communication, approvals, and procedures are centrally coordinated — providing clients with a seamless, professionally managed experience throughout.